In a bizarre incident, a woman has taken to social media, alleging that a Flipkart delivery person expressed anger towards her father during a routine delivery. The claims have stirred a wave of reactions, prompting the e-commerce giant to respond to the situation. In this article, we delve into the details of the alleged altercation, exploring the woman’s perspective and examining Flipkart‘s response. Join us in unraveling this unexpected delivery drama that has unfolded in the realm of online shopping.
Flipkart again Failed a Customer
A woman posted on X, recounting an unpleasant encounter her father had with a Flipkart delivery personnel. She alleged that the delivery person became angry when her dad couldn’t locate the OTP to receive the order. Following her disclosure of this incident, Flipkart issued a response.
The woman took it to the social media platform X, and wrote, “Dad ordered something from Flipkart, and he wasn’t able to find the OTP on his phone, so the delivery guy got angry at him and said ‘Kuch aata nahi hai toh order kyun karte ho!’ (When you don’t know anything, why do you order!) Never ordering anything from them again. This is not how you talk to customers.”
Dad ordered something from Flipkart and he wasn’t able to find the otp on his phone so the delivery guy got angry at him and said “Kuch aata nahi hai toh order kyun karte ho!” Never ordering anything from them again. This is not how you talk to customers.
— Deity (@gharkakabutar) December 21, 2023
The Company responded!
Since its posting on December 21, this post has garnered over one lakh views. Additionally, it has received nearly 2,000 likes and numerous comments. Flipkart also engaged with the comments section, responding to the incident.
The company expressed its deep concern, stating, “We take such incidents very seriously and are deeply sorry to hear about the executive’s misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe.”
We take such incidents very seriously and are deeply sorry to hear about the executive's misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe. https://t.co/lE2Sm2ajfD
— FlipkartSupport (@flipkartsupport) December 21, 2023
Voices from the Comments roared louder
One individual emphasized, “Being rude to the elderly is the worst thing one can do. Customer or no customer one should have basic respect at least.”
A person expressed, “People have this mentality of demeaning others whenever possible, sad that it happened with uncle too.”
A contributor stated, “Flipkart is not responsible for a third-party delivery partner. You can’t pull a brand down for such silly reasons.”
Expressing disappointment, another commenter shared, “Very sad to hear, never ordering anything from @Flipkart now,”
A commentator reasoned, “It is impossible to train 1000s of delivery folks on how to behave in different scenarios. And for all you know the delivery folks may not be from Flipkart but third parties. Consider them as one-off and move on.”
In the ever-evolving world of online shopping, customer experiences matter. Flipkart’s swift response to the incident showcases their commitment to customer satisfaction. Let’s hope this isolated incident gets the attention it deserves, leading to improvements in training and service. Remember, your voices matter in shaping a better shopping experience for everyone. Happy and hassle-free shopping to all our readers!